We are proud to highlight our efforts to comply with Republic Act No. 9485 or the Anti-Bureaucracy Act of 2007. As a responsible company, PhilHealth strives to align its initiatives with regulatory requirements in order to achieve customer satisfaction. To adapt to ARTA`s demands, the CSC aimed to change the societal mindset of citizens and civil servants about what constitutes good government service. Former CSC director Victoria Esber wanted citizens to demand more transparent and efficient public services. Although it is reported that the responses to the witness survey have shown an increasingly demanding attitude on the part of citizens over the years, it seems that the orientation of the state actors providing these services has been somewhat ignored. [36] Anti-corruption strategies: understanding what works, what doesn`t and why? Lessons from the Asia-Pacific region, Narayan Manandhar, 2014, UNDP SEC. 7. Responsibility of heads of offices and agencies.- The head of the office or agency is primarily responsible for the enforcement of this law and is accountable to the public by providing timely, efficient, convenient and reliable services. All transactions and processes are deemed to have been carried out with the authorization or approval of the highest responsible authority of the office or government authority concerned. This law, which combines Senate Bill No. 2589 and House Bill No.

3776, was finally passed by the Senate and the House of Representatives on February 8, 2007 and February 20, 2007, respectively. First violation – Thirty (30) day suspension without payment and mandatory participation in the Value Orientation Program; (a) the procedure for using a particular service; (b) the person or persons responsible for each step; (c) the maximum time required to complete the process; (d) documents to be provided by the Customer, if any; (e) where applicable, the amount of the fees; and (f) the complaints procedure. In the World Bank`s 2017 Ease of Business ranking, the Philippines ranked 99th out of 190, a notable improvement in the decade that followed (see The Challenge above). Although the number of business permit application and permit procedures has decreased from 11 to 16, the waiting time has been reduced from 48 days in 2007 to 28 days in 2017. [5] 4. All submitted applications and/or requests will be processed by the designated official or staff member during the period specified in the Citizens` Charter, which shall not exceed five (5) business days for simple transactions and ten (10) business days from the date of receipt of the request or request for complex transactions. “Simple transactions” refer to requests or requests that require only ministerial action on the part of the official or employee, or that are only trivial matters to be resolved by an official or employee of that government office. On the other hand, “complex transactions” refer to inquiries or requests made by clients of a government office that require an official or employee of that office to exercise discretion to resolve complex problems, as determined by the office concerned. ARTA has established minimum standards for transactions, allowing for a “maximum processing time of five days for simple transactions and ten days for complex transactions.” Signatories must also be limited to a maximum of five. [20] It also introduced “service standards known as the Citizens` Charter, including the formation of a working group to prepare this Charter.” The implications of the Charter were then clarified in the 2008 IRR, which interpreted the law in a more user-friendly manner.

[21] PSA publishes the new version issue of the ARTA Report Card Survey for 2016, 3. March 2016, the Philippine Statistics Authority scores: 168 government service offices scored high on client satisfaction, 67 failed – Results of the 2013 Anti-Red Tape Act (ARTA) Report Card Survey, 2013, Public Service Commission, Republic of the Philippines Here is our price gallery, thank you notes, newspaper clippings and other thank-you messages that our offices receive from members or stakeholders for adequate front-line support.