Secret questions and answers help protect your account. We ask you to create 3 questions and answers that only you can answer. Hello, we would like to deepen this for you. Can you please send an email to “support@mygovid.gov.au” with your contact details including a contact number and a preferred time at which we can contact you during office hours. Hello, we are sorry to hear that you did not have a good experience with myGovID and we would like to help you. Can you tell us more about the messages/error codes you received? You have created a myGov account. Your myGov username will be displayed on the screen. We will also send it to you by e-mail. Select Continue to myGov. If I could give less than 1 star, I would.

Trying to download a passport and driver`s license would load the app for ages. After maybe 20 minutes, it was finally said that it had expired. This was done for my passport and driver`s license. Even after the timeout, the app showed that I had downloaded it. Although this caused my name to be wrong in the app. What should have been verified by my passport and driver`s licence? After linking this to myGov, it replaced my name in myGov with the wrong one, so I can`t link new services to myGov now. I called the myGovID helpline and they didn`t seem interested in helping, instead I asked why I was installing myGovID. Finally, his suggestion was to delete the app and try to create a new account, even though the app makes it clear that you can`t do that.

Also, mygov`s regular support in getting them to correct name irregularities was no other help and told me to contact ATO to have them update my name in their data systems. Even if my name is correct with the ATO. Don`t waste your time with this app. Maybe in 10 years they have worked a little partially. If you do not provide an Australian mobile phone number, you will need to update your myGov login option. You may not use “Answer a secret question” as a login option when accessing our online services. If your employer publishes a report on STP, you can view your tax and super information, as well as your annual income statement, on ATO online services. You must have a myGov account linked to ATO to access ATO online services. With a myGov account, you can link and access a range of online government services in one place. If you already have a myGov account but can`t log in, go to If you can`t log in to your myGov account. I had heard that the process was “not great”, so read how to prepare on both the APP and the online Dir ID ex ATO & ABRS. I found some useful information (kudos to the info reviewers!).

There were 3 “gotchas” for me, but no stoppage: 1) TEN ! Required characters for PSSWD, including top to bottom # and special details 2) The scan in the passport requires a “live selfie” to match the passport data (impressive) 3) When I filled out the online ABRS on ph and linked the APP ID verification and entered TFN, I got an “error”. No # error specified, just `call ABRS`. On ph to ABRS, they ask for credentials. which is already in the APP. I said, “We`re not doing this (yet), we need the AU government systems to work,” so I started again, this time online on the computer. TFN seems to be already recorded/kept (computer crowd moment) and I completed the process without further incident. I got what I needed and the process isn`t complicated if you`re prepared, so I`m giving APP 5x* for now. Here, we must hope that you have (also) a good experience. • Improved performance, stability and usability.• Minor changes to verify an ACT, NT, SA, TAS or WA driver`s license.• Bug fixes. For more information and feedback, see www.mygovid.gov.au How to create a myGov account and link the ATO as an individual or sole proprietor. So I was told that now everything has to go through mygov, including the documents I have to “sign” for our company.

Ok. Except for the mygovid app which worked well before the crashes. So I`m going to go over all the troubleshooting. Takes half the morning. No. Then I call the helpline and spend another bunch of hours reviewing everything, expecting them to turn me back on, but at the end of the call, they say someone will take a look in the next 14 days! A private company offering this type of service would go bankrupt! I have a company trying to set me up with permission to do the tax etc. and I can`t even get into mygov and I have to wait two weeks just to get help logging in!! Update: I was called back in a few days and a gentleman was very helpful in helping me solve the problem. It turns out it`s related to the problem they have when they can`t change the emails they claim to be working on.